Heartfelt Guest Care When Problem Solving Sold Out

We are delighted to bring a new ½ day workshop to Barbados MARCH 10-16, 2020 at Island Inn, our training home for a third year! Topics Include COVID-19 Heartfelt Hosts understanding challenging times for travelers Reading Your Guest Accurately Owning Your Responses Empathetic Language Skills Flexible Creative Solutions within your Property Guidelines Personal Care on Follow-Through