CHTA Education Foundation celebrates a return to interactive on-island training this year with our new regional CARIBBEAN SAFE, SUPERCHARGED SERVICE! workshops.

These practical, service-focused workshops were high-energy, interactive, in-person one-day programs which empowers all service providers and managers and include all the exciting experiences which make up a Caribbean vacation.

The workshops give participants the tools to step confidently and safely through the covid-19 transition period while continuing to wow-ing guests with thoughtful, heartfelt, warm Caribbean service. 

Workshops have been held in Antigua, Monserrat and Aruba and new islands will be announced shortly for 2022.

Thank You, Virgin Holidays

The CHTAEF together with our sponsor Virgin Holidays brought HEARTFELT GUEST CARE TO WELCOME THE WORLD to Barbados, Saint Lucia, Grenada, Tobago and St.Kitts & Nevis.

HEARTFELT GUEST CARE TO WELCOME THE WORLD was developed by Talkabout-Earth Solutions in response to Virgin Holidays desire to train & educate hospitality professionals in their partner properties that tolerance, understanding and acceptance are critical to excellence in hospitality.

The Development Day highlighted the changing demographics and trends of today’s traveler and from your excellent and enthusiastic feedback, will help you provide uplifted customer service to all guests, regardless of their age, race, sexual orientation, religion or ability.

We thank our National Hotel Associations and Tourist Boards on the above mentioned islands for supporting the training not only in facilitating the event but also making financial contributions to the training days in many instances. This allowed us to extend the training days whenever possible. In Saint Lucia, we received support from their Tourism Enhancement Fund. RESULTS: TOTALLY AMAZING!

Thank You, Interval International

In December 2018, Interval Intl partnered with the CHTAEF to deliver our first on-island training in Aruba. Over 75 professionals were trained in housekeeping and leadership. In October 2019, 86 hospitality professionals in Sint Maarten and Saint Martin participated in training days sponsored by Interval Intl. The specially designed training modules included HEALTHY PEOPLE MANAGEMENT (key criteria for healthy and productive relationships with colleagues which enrich their working experience, improve productivity and shine through to the guest’s experience); ENGINEERING WITH EMPATHY (focused on customer facing engineering and maintenance supervisors and team members to gain a better understanding of a guest’s vacation mindset, and reading visual clues to ensure empathetic interaction to all situations); FRONT DESK EQ V AI session for customer-facing front office supervisors and team members (key learning points ready for immediate practice on-property) and HAPPY HOUSEKEEPERS! (participants discover the positive impact they have on the guest experience and the hotel’s overall