I am writing to say what an amazing session it was, presentation from Louise and Yourself. I am a shy person and get very nervous with public speaking, that is why I didn’t speak on the camera , I really wanted to say this… I would first like to thank Virgin Holidays/CHTAEF for facilitating this training yearly here in Barbados thus far and also thank you too Suzanne and Louise for an excellent job presenting. The training brought different individuals from numerous hotels across the island together so we get to experience and also learn what service issues or challenges we all experience on a daily basis, what we can do collectively to improve our guests experience and to keep the Caribbean that ideal tourist attraction for them to continuously return to, also the OVERALL AMAZING GUEST EXPERIENCE is what makes a greater impact for the guests travelling here to enjoy our different but unique cultures to educate the World through the leading market which is social media and to encourage more guests to travel to the Caribbean, with all that said LADIES I want to thank you again for that amazing, yet very informative session. Be safe and take care ladies until our paths cross again in another training session.
Shari Tull, Sous Chef – Ocean Two Resort & Residences
“Congratulations to all the certified participants of this timely and welcome training that encourages us all to welcome everyone to Barbados and deliver Heartfelt Care to every individual, be they visiting or staycationing”
Hon. Kerrie Symmonds, Minister for Tourism & International Transportation
“We are delighted at the fantastic response from 128 Barbadian hospitality professionals and students who were actively engaged, open, direct and committed throughout their Diversity, Inclusion & Care Training Development Day and beyond into the electronic project work phase. Investing in themselves to be the best they can be so ensuring the thousands of diverse Virgin Holidays customers thoroughly enjoy their hard-earned dream holiday in Barbados, every time – from our local guests, the elderly and people with disabilities, through to single female travelers, gay families – and everything you can imagine in between – these 128 committed participants stand ready”
Caroline Gallachan-Hurley, Manager Caribbean & Mexico, Virgin Holidays
“BCCHI thanks Virgin Holidays & CHTAEF for this initiative that will undoubtedly benefit locals and visitors alike. We appreciate these private/public sector partnerships which allow for exponential growth of positive impacts on Brand Barbados in the increasingly competitive and dynamic international hospitality and tourism environment”
Lynette Francis Thornhill, Tutor 1 – Academic, Barbados Community College Hospitality Institute